In his mobile heath predictions for 2012, Travis Good, M.D., makes this statement; “I think human touch points, especially when it comes to health, are imperative.”
I believe the good doctor has put his finger on one of the key frustrations of healthcare providers today. Dr. Good further clarifies, “Just providing technology, without connected services and non-virtual contact, is not a viable solution for healthcare.”
Healing and wellness will only be realized through the human touch. It demands real face-to-face interaction between members of the healthcare team and most importantly with their patients. Health information technology can and does support clinical decision making and care service coordination, and holds much promise for improving our healthcare system.
But in the final analysis, meaningful use is a function of the competence, compassion and caring of the warm-blooded men and women of healthcare. To borrow a phrase; technology was made for man, not man for technology.
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