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The Measurable Impact of Mediware

Since the implementation of the MediLinks® Inpatient software solution, Forsyth Rehabilitation Center has been able to:

  • Enhance compliance with CMS 2010 regulatory requirements
  • Access real-time patient data to ensure ongoing compliance throughout the patient’s stay
  • Use real-time patient data to transform their team conference process


Data Driven Goals

Forsyth wanted to create a workflow structure that was based on real-time data. Specifically, they wanted to make process improvements that would help them achieve their business goals by allowing them to:

  • Monitor and validate compliance with CMS 2010 regulations and other regulatory requirements
  • Efficiently capture accurate data and monitor compliance to drive quality improvements
  • Increase access to interdisciplinary documentation
  • Use real-time data to manage patient care

Forsyth’s management team knew they would have to convert from a paper system to an electronic system to successfully achieve their goals.

Achieving Goals Through Automation

In August 2010, Forsyth implemented the MediLinks Inpatient software solution to automate their processes. Together, with guidance from Mediware’s industry experts, Forsyth’s management team determined their initial focus would be on CMS 2010 regulations.

Prior to MediLinks, Forsyth spent many long hours manually tracking regulatory milestones on only a sample of their patients. Now, they’re able to track regulatory compliance on all patients in real-time. Instead of spending hours auditing charts, they’re now able to audit all their patients in less than a minute. According to Project Manager Lynn Watkins, “Our compliance has dramatically changed. We’re now auditing all patient charts. With MediLinks’ reports, we’re able to monitor things like the exact time the physician signed the pre-admission screen, when they completed the post admission evaluation and ensure the interdisciplinary plan of care is completed within the first four days.” As a result, Forsyth noticed significant improvements in the percentage of compliance to milestones associated with CMS 2010 regulations.

  • Physician sign-off on the pre-admission screen within 48 hours of admission:
    28 percent improvement
  • Post admission assessments completed by physician within 24 hours of admission:
    22 percent improvement  
  • Interdisciplinary plan of care completed within the first four days of admission:
    17 percent improvement
  • Team conference completed within the first seven days of admission:
    18 percent improvement

Forsyth also wanted to implement a more efficient team conference process. They used MediLinks to help their interdisciplinary care team input patient information and improve team communication. Now, team conference takes less than eight minutes per patient. Case managers and physicians no longer have to manually gather the patient’s information because MediLinks consolidates it all into one location and provides the interdisciplinary team with access to real-time patient data throughout the patient’s stay. “Before MediLinks, a lot of team conference was essentially a status update on the patient’s progress. Now, the team conference structure has been revolutionized so the interdisciplinary team focuses on the patient’s problems and they’re able to focus on addressing any adjustments they need to make to the plan of care to prevent barriers to discharge,” noted Lynn.

With the help of MediLinks Inpatient, Forsyth has been able to successfully implement, track and achieve their business goals.

Abouth Forsyth Rehabilitation

Forsyth Rehabilitation Center (Forsyth) is a 43 bed rehabilitation center located in North Carolina that has been providing leading rehabilitation care since 1971. Forsyth provides comprehensive physical rehabilitation care and is CARF accredited for their Inpatient Rehabilitation Programs – Hospital (Adults) and Inpatient Rehabilitation Stroke Specialty Program. Their goal is to optimize the functional abilities of their patients, improve the quality of life and promote health in their community one person at a time.