The Patient, the Plan, and the Use of Problem-Based Documentation
As therapists, one of the most important items of documentation is creating a clear plan of care. To do this, therapists must evaluate and assess each patient to determine “problem areas.” Often, these “problem areas” are caused by impairments that impede patients in completing functional tasks or activities. The documentation of goals should be linked to functional tasks or activities, and the documentation should clearly define what and how the goals will solve the functional problems.
Whether your documentation is paper or electronic, documenting the plan of care in such a way that it clearly supports why services are needed can be challenging. In most professional healthcare services, identification of the diagnosis, a prognosis, and a plan of care are all required. That plan must focus on the problem/goal relationship that is stated in a measurable format and that predicts the level of improvement in regards to impact to overall functional activity. This also calls for a description of status that provides a general statement of interventions that will be used, the planned duration and frequency of service required to solve the patient problem areas and/or meet goals, the anticipated discharge disposition/plan, and of course, patient involvement with setting the plan of care.
Another challenge for therapists is making sure patients’ experience and/or participation is well understood and documented. There is and will be more and more regulatory pressure for therapists to include patient self report on the care and understanding of their conditions as part of the documentation. You may hear terms like “patient engagement,” “patient-centered care,” or “patient-reported outcome measures.” Whether they are requirements or not, including patients in their overall care is the right and responsible thing to do both clinically and financially. The balance therapists must work through with patients is intended to improve their quality of life at the most cost-effective delivery model. To do that, you must include or “engage” the patient. Patients’ understanding of their condition as well as their “self-reported perception” of their ability is critical in therapists’ ability to understand and assess patient functional performance and care.
Here are a few questions every therapist and care provider should be asking:
- Does your plan of care tell the right story to support why your skilled services are needed?
- Does documentation use the problem/goal relationship to drive better planning of functional performance improvement?
- Does your care include each patient’s experience and self-reported status of overall condition/performance?
Top priority should be given to including patients in their plan of care as well as to linking the goals and problems together to ensure effective functional improvement and patient management. Here at Mediware, we work hard to provide tools and workflows that support proper care planning and improving the patient experience.