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Wyoming Selects Mediware Information Systems to Manage Long-Term Care Ombudsman Program

Industry Leading Nursing Home Complaint Management Solution Will Help to Protect and Promote the Rights of Medicaid Recipients

Reston, VA –  January 7, 2014 – Mediware Information Systems Inc., the industry’s leading provider of cloud-based long-term care software, announced today that the Wyoming Long-Term Care Ombudsman Program (LTCOP) has selected Mediware to manage nursing home complaints and meet federal National Ombudsman Reporting System (NORS) information management, reporting, and compliance requirements.

“I am pleased to welcome the Wyoming LTCOP to an impressive group of more than 30 states that depend on our industry-leading solution to improve the quality of life for long-term care recipients,” said Joseph Sander, President and Chief Executive Officer for Harmony.  “By selecting the most widely deployed system in the United States for nursing home complaint management, the Wyoming LTCOP is able to more effectively manage and track complaint investigations to protect and meet the needs of nursing home residents throughout the state of Wyoming.”

Mandated by the Older Americans Act, the Wyoming LTCOP protects and promotes the rights and quality of life for Medicaid- and non-Medicaid-funded residents of skilled nursing facilities, residential care homes and managed residential care communities (also known as assisted living facilities).  Ombudsmen have a hands-on working relationship with the residents and staff and inform nursing home residents of their rights.  Long-term care ombudsmen are dedicated to enhancing the lives of nursing home residents by advocating for rights and quality care, educating consumers and providers, resolving residents’ complaints in a timely manner and providing information to the public.

Harmony is the most comprehensive and trusted long-term care system available on the market today.  Built on a modern technology platform, Mediware OmbudsManager provides intuitive and comprehensive nursing home complaint management and fully automates federal NORS reporting.  Mediware supports a highly active and collaborative national Ombudsman user group comprised of representatives from more than 65 percent of states.

Learn more about using Harmony for managing nursing home complaints


About Mediware Information Systems, Inc.
Mediware Information Systems Inc., (Harmony), the industry’s leading provider of cloud-based long-term care software, helps state and local agencies collaborate with caregivers and service delivery organizations to empower consumers to thrive in their homes and communities. Harmony’s smart applications for managing Medicaid, Medicare, and Older Americans Act-funded programs are continually updated to comply with policy changes and industry best practices to provide high quality long-term services and supports to the disabled and the aging. The result is a breakthrough in care coordination that reduces operational costs, ensures rapid reimbursements, and optimizes outcomes. Mediware is recognized as the most scalable, robust, and dependable platform provider in the industry and is in use at 40 state-level agencies by more than 25,000 users.  For more information, visit


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