Mediware Information Systems Announces Record Revenue in 2013

Leader in Long-Term Services and Supports Software Adds New Customers to Expand Footprint in Medicaid and Medicare-funded Programs

RESTON, VA, February 25, 2014 – Mediware Information Systems, Inc., the industry’s leading provider of cloud-based long-term care software, today announced record revenue in 2013.  Mediware’s 2013 results and key customer wins are largely attributable to state Medicaid and Aging agencies’ initiatives to modernize technology systems in order to meet requirements of new Medicaid- and Medicare-funded programs.

“For years, politicians and healthcare experts have talked about the need to transform long-term care in this country.  Today, with rapidly increasing demand for services combined with the passage of the Affordable Care Act, health and human services is undergoing dramatic changes,” said Joseph Sander, President and Chief Executive Officer of Harmony.  “The availability of new Medicaid funding to promote home- and community-based long-term care, along with evolving consumer expectations about how they interact with government, is generating tremendous demand for innovative and flexible IT solutions.  Mediware revolutionizes how human services agencies manage and deliver care by enabling them to more effectively collaborate with managed care organizations, service providers, caregivers and consumers.”

In 2013, Mediware won key new customers for programs across Medicaid, Medicare and Older Americans Act-funded programs further establishing the company’s position as the leading provider of cloud-based long-term care software.  Key wins include:

  • Alaska Department of Health and Social Services, Division of Senior and Disabilities Services (DSDS) selected Harmony to deliver an Automated Service Plan (ASP) System with a Provider Portal to manage all services and supports programs for seniors and people with disabilities.
  • Capital Area Agency on Aging in Louisiana, Eastern Virginia Care Transitions Partnership, Maui County Office on Aging, and the Sonoma County Office on Aging selected Harmony for Care Transitions to operationalize the Community-based Care Transitions Program (CCTP) grant and increase the number of successful care transitions for high-risk Medicare beneficiaries.
  • South Dakota Department of Social Services selected Harmony to support the entire Money Follows the Person (MFP) participant lifecycle by streamlining and automating all elements of the Medicaid-funded program.
  • Senior Resources of West Michigan Area Agency on Aging (Senior Resources) selected Harmony to manage Older Americans Act (OAA) programs to improve access to home- and community-based long term services and supports.
  • Connecticut, Iowa, and Wyoming Long Term Care Ombudsman Programs selected Harmony to manage nursing home complaint management and meet National Ombudsman Reporting System (NORS) reporting and compliance requirements.

In October, more than 150 human services professionals gathered in Cincinnati, Ohio for Harmony’s Annual Users Conference focused on “Navigating the Tides of Change.”  The three-day, sold out event focused on empowering Harmony’s health and human services customers to deliver the highest level of service in the face of expanding consumer demand and dwindling budget and resources. The conference featured two keynote speakers: Dr. Eric Coleman, Director of the Care Transitions Program, who offered insight into ways Community-Based Organizations (CBOs) can fully engage the family caregiver, improve relations with hospitals, and overcome implementation challenges; and Tina Abbate Marzolf, Chief Executive Officer of the Area Agency on Aging 1-B (AAA 1-B) in Michigan and Harmony customer, who discussed ways AAA 1-B is embracing change, innovation, and technology to fulfill their mission to enhance the lives of older adults and adults with disabilities within their community.

In 2013, Mediware also announced the end of life for SAMS Case Management Version 2.0 and successfully transitioned customers to its enhanced, long-term care platform.  As a result, Mediware customers are now better positioned to maximize all available funding sources and to optimize business processes to provide high quality home- and community-based services to more consumers through a modern technology infrastructure.

Harmony’s long-term care platform is the most widely used system for home- and community-based, long-term services and supports.  This purpose-built, cloud-based solution allows organizations to track a consumer through the entire lifecycle of services and multiple programs in one global consumer record. Harmony’s suite of products is tailored to individual organizational needs so that they can serve more consumers with existing resources via home- and community-based approaches to long term care.

For more information about Harmony’s long-term care platform, visit:

About Mediware

Mediware Information Systems, Inc. (Harmony), the industry’s leading provider of cloud-based long-term care software, helps state and local agencies collaborate with caregivers and service delivery organizations to empower consumers to thrive in their homes and communities. Harmony’s smart applications for managing Medicaid, Medicare, and Older Americans Act-funded programs are continually updated to comply with policy changes and industry best practices to provide high-quality long-term services and supports to the disabled and the aging. The result is a breakthrough in care coordination that reduces operational costs, ensures rapid reimbursements, and optimizes outcomes. Harmony is recognized as the most scalable, robust, and dependable platform provider in the industry and is in use at 40 state-level agencies by more than 25,000 users.  For more information, visit