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Empire Home Infusion Improves Intake and Documentation Processes with Mediware Reimbursement Services

Leading home infusion provider streamlines operations with Mediware’s consulting services.

Lenexa, KS, November 15, 2017 – Mediware Information Systems, Inc. announced today that Empire Home Infusion Services, a New York-based provider of customized home infusion pharmacy services, has experienced dramatic results from an innovative consulting and training partnership with Mediware Reimbursement Services. Empire Home Infusion Services, part of the St. Peter’s Health Partners system, has relied on Mediware Reimbursement Services to manage its home infusion billing and collection needs since 2004. Recently, Empire expanded its partnership with Mediware to include on-site consulting and training from Mediware’s reimbursement team. The goals were to identify Empire’s needs and to implement strategies for business improvement.

Grow your IV collections with Mediware Reimbursement Services!

Michelle Mazzacco, vice president of the community services division of St. Peter’s Health Partners, was confident that Mediware’s training would help Empire overcome challenges in overproccessing, managing Part D drug plans, and determining patient coverage during intake. “We thoroughly enjoyed working with Mediware to identify areas where our business can improve and become more efficient,” says Mazzacco. “After the training, we were provided with an extensive report of recommendations that we have already started to implement, and that have already driven positive results. We can now stand by our commitment to always respond to incoming referrals within thirty minutes, which has greatly improved our relationship with referral sources. In addition, we have streamlined insurance verification and how we manage Part D claims so that our business minimizes the risk of unpaid claims and in turn reduces our overall bad debt,” adds Mazzacco.

“We have been thrilled to expand our relationship with Empire Home Infusion Services through our consulting services and to help make their business function more cohesively,” says Jeanne Lugli, general manager of Mediware Reimbursement Services. “We look forward to seeing continued impact from the changes and even more positive contributions to Empire’s bottom line. It is truly a win/win scenario,” adds Lugli.

About Mediware Reimbursement Services:
Mediware Reimbursement Services specializes in providing trusted home infusion, DME, and specialty pharmacy outsourced billing and collection services with proven results to maximize reimbursement and minimize bad debt. With more than twenty years of billing experience, the reimbursement team is committed to delivering value through a variety of services including: collection projects, A/R audit analysis, due diligence services, consulting and staff training, and complete outsourced billing and collections. For more information about Mediware products and services, visit our website at

About Empire Home Infusion Services:
Empire Home Infusion Services is the greater Capital Region’s only not-for-profit provider of customized home infusion pharmacy services. Pharmacy and delivery teams work closely with Eddy Visiting Nurse Association to coordinate care and provide education to patients and family. Services include: antibiotics, nutritional therapy (enteral and total parenteral), pain management, chemotherapy, catheter care, vascular access placement, and other specialty intravenous medications. For more information on Empire Home Infusion Services, please contact (518) 899-8103.

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