Like many states and localities across the country, Utah is feeling the “double whammy” of increasing reports of elder abuse and declining budgets. According to the The Salt Lake Tribune, the number of adult protective services (APS) cases reported has increased by more than 20 percent in the past year while the budget was cut 22 percent.
The dangerous confluence of growing case loads and a poor economy requires APS agencies to look at new approaches to managing investigations. The Harmony for APS solution can increase worker efficiency, allow organizations to accomplish more tasks with fewer resources, and improve management oversight. A great example is the Web Intake Form that allows citizens to report potential cases of abuse or neglect over the Internet, which reduces the volume of phone calls to adult protective services hot lines. This self-service reporting system enables APS organizations to put fewer resources on the phone and more people in the field to investigate growing case loads. Learn more about Harmony for APS here.