Today, Harmony announced availability of an enhanced version of Harmony for APS the industry’s first on-demand solution built specifically for Adult Protective Services organizations.
Harmony for APS is the result of more than two years of market research, product development and customer validation. A number of state-level agencies are either live on Harmony for APS or nearing the end of their short implementation process.
A July 2009 study published by the National Association of State Units on Aging demonstrates how the economic downturn is putting pressure on organizations to cut budgets while the demand for services is increasing. APS is clearly an area of concern given the growing volume of calls to protective services organizations. The NASUA report indicates that more than 80% of agencies are responding to this challenge via technology-based solutions to help increase productivity.
Here at Harmony, our experience working with adult protective services organizations has demonstrated a significant return on investment related to APS automation projects.
Harmonys’ Keith Ewell has authored an excellent white paper on this subject.