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Written by: Mediware on Wednesday, November 17, 2010 Posted in:

Last week, Harmony participated as a Gold Sponsor in the 21st Annual National Adult Protective Services Association’s (NAPSA) Annual Conference held in San Diego.

Harmony was proud to be a part of this important conference which focused on improving the quality and availability of protective services for disabled adults and elderly persons who are abused, neglected, or exploited and are unable to protect their own interests.  We were also very happy to see a significant number of attendees at the conference and are hopeful that the issues discussed during the many workshops will drive increased awareness of this important issue facing our seniors.

During the conference, Harmony hosted an early morning breakfast for attendees to discuss trends in adult protective services.  Harmony also shared preliminary statistics from a survey of adult protective services professionals that was recently kicked-off.

If you are an APS professional and have not yet participated in this survey, we invite you to take a few moments to provide your input by visiting:  Complete survey results will be issued in early 2011.

Over breakfast, Gary Fontenot, Section Manager in Sonoma County Human Services Department (HSD), and a Harmony for APS user, answered questions from a room filled with other APS professionals interested in learning how they can better automate many of their manual processes.  Of special interest during the session was Sonoma County’s ability to go completely paperless thanks to their implementation of Harmony for APS.

Another Harmony for APS user, Patti Schmidtlein from the Kansas Department of Social and Rehabilitation Services (SRS), was selected by NAPSA to present a “Show and Yell” session during the conference highlighting Kansas’ success in Modernizing a Statewide APS Program Utilizing Off the Shelf Software.  This session was met with great interest as Patti discussed the demand they’ve seen since informally launching a web intake form that allows reporters to submit incidents online thereby reducing the volume of intake phone calls.  Kansas expects the self service intake form to greatly improve their effectiveness by reducing the amount of time APS workers spend fielding intake phone calls.

Many thanks to Gary and Patti for their participation in the conference and to all of the APS professionals we were able to spend time with.  For more information on presentations or Harmony for APS, please contact us at

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