Simplify Complaint Management and NORS Reporting

With a rapidly growing population of highly vulnerable senior citizens, the need for a comprehensive nursing home complaint management system, as well as accurate NORS reporting, continues to increase. That’s why more than half of the state ombudsman programs in the country have turned to Mediware’s OmbudsManager™. The most comprehensive ombudsman case management system available today, OmbudsManager has provided state organizations with intuitive and comprehensive nursing home complaint management for more than 10 years.

Efficiently track nursing home complaints from intake to closure

Enable your ombudsmen and volunteers to effectively manage and track nursing home complaints from intake through closure.

  • Track facilities, residents, complaints, and complainants
  • Record facility visits, training sessions, miles traveled, and other important data
  • Reduce administrative tasks and unlock important data with powerful and flexible reports
  • Allow users to log complaints from any mobile device that has Internet access

Ensure complete and accurate NORS reports

As the population ages and resources stagnate, ombudsmen need an efficient way to track complaint investigations. Mediware’s web-based system helps manage the process without creating a huge and time-consuming administrative burden, enabling states to quickly and accurately comply with all federal NORS reporting requirements.