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Connect Your Clients to Vital Programs and Services

Automate your processes and balance your resources across channels with Mediware’s proven applications. Our comprehensive systems track inquiries by phone, Internet, and face-to-face meetings, accurately capturing consumer data to identify client needs and program eligibility. You can also generate the reports to satisfy funding requirements with just a few clicks of your mouse.

Improve the quality of your referrals

With the ServicePoint 2-1-1 solution, you can connect your clients to the programs and services that meet their needs.

  • Improve the quality of referrals by quickly comparing client information to program eligibility criteria
  • Instantly view eligibility results in order to find programs that fit callers’ needs
  • Obtain additional funding by providing an eligibility screening service for specific programs
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Optimize your call center workflows

Reduce paperwork, eliminate extra steps, and increase referrals by streamlining your call center and intake processes.

  • Maintain a database of service provider records that is indexed and easily searchable using the AIRS taxonomy
  • Create a list of searchable keyword services specific to your organization’s community focus
  • Help ensure callers receive unbiased and accurate information with standardized referral processes
  • Quickly log calls and capture important caller information
  • Adapt your call workflow to only collect the client information you need

Gain efficiencies with telephony call integration

The ServicePoint 2-1-1 system uses a data-driven approach to help you maintain a competitive advantage. Calls can be automatically routed to the most appropriate agents and easily transferred to other departments. Reduce costs, decrease call handle time, and improve productivity.

  • Populate data from telephony systems into a new call record to increase accuracy and minimize errors
  • Serve even higher volumes of clients with streamlined call centers and intake processes
  • Meet and exceed service standards to expertly demonstrate program effectiveness

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