Connect Your Clients to Vital Programs and Services
Improve the quality of your referrals
With the ServicePoint 2-1-1 solution, you can connect your clients to the programs and services that meet their needs.
- Improve the quality of referrals by quickly comparing client information to program eligibility criteria
- Instantly view eligibility results in order to find programs that fit callers’ needs
- Obtain additional funding by providing an eligibility screening service for specific programs
Optimize your call center workflows
Reduce paperwork, eliminate extra steps, and increase referrals by streamlining your call center and intake processes.
- Maintain a database of service provider records that is indexed and easily searchable using the AIRS taxonomy
- Create a list of searchable keyword services specific to your organization’s community focus
- Help ensure callers receive unbiased and accurate information with standardized referral processes
- Quickly log calls and capture important caller information
- Adapt your call workflow to only collect the client information you need
Gain efficiencies with telephony call integration
The ServicePoint 2-1-1 system uses a data-driven approach to help you maintain a competitive advantage. Calls can be automatically routed to the most appropriate agents and easily transferred to other departments. Reduce costs, decrease call handle time, and improve productivity.
- Populate data from telephony systems into a new call record to increase accuracy and minimize errors
- Serve even higher volumes of clients with streamlined call centers and intake processes
- Meet and exceed service standards to expertly demonstrate program effectiveness