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Receive Quality Training and Support with Mediware

Since 1994, home care providers across the nation have managed their businesses with help from Mediware software, training, and support services. With our in-depth knowledge of HME, home infusion, and specialty pharmacy operations, you will work with a team that understands your true business needs and answers your questions without delay.

Solutions Consulting

Why struggle with a system that doesn’t fit your needs? We welcome the opportunity to understand your unique business model, so we can help you select a Mediware software solution to fit your needs. Our dedicated staff members will assess your current workflow processes and create a needs assessment that outlines how one of our home care solutions can cater to your business challenges.

Doctor explaining diagnosis to her female patient
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Training

As a Mediware customer, you have access to an on-demand home care community portal that provides numerous training resources—all at your fingertips. Just a few of the benefits include:

  • Submit ideas for product enhancements and connect with other customers
  • Submit and review case requests
  • Access FAQs for specific questions related to your product
  • Access a detailed library of step-by-step documentation resources for your product
  • Stay connected with access to news, events, webinars, whitepapers and blog posts

Support

Reliable product support keeps your system running smoothly. As a Mediware customer, you have access to email and phone support during business hours and afterhours phone support to get the answers you need in a timely manner.

You also have the option to enroll in the platinum support program, which includes an assigned customer care analyst to answer questions specific to your business. Other benefits of our platinum program include:

  • Higher priority incoming calls into technical support
  • Personalized on-site visit at your location with your personal representative
  • Access to quarterly conference calls with a member of the management team
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