Receive Quality Training and Support with Mediware
Support You Can Trust
“My Platinum Support representative understands our business processes inside and out as well as how we operate. It is worth its weight in gold.”
Mary Lou Pease, Billing Manager, Valley Children’s Home Care
Why struggle with a system that doesn’t fit your needs? We welcome the opportunity to understand your unique business model, so we can help you select a Mediware software solution to fit your needs. Our dedicated staff members will assess your current workflow processes and create a needs assessment that outlines how one of our home care solutions can cater to your business challenges.
As a Mediware customer, you have access to an on-demand home care community portal that provides numerous training resources—all at your fingertips. Just a few of the benefits include:
- Submit ideas for product enhancements and connect with other customers
- Submit and review case requests
- Access FAQs for specific questions related to your product
- Access a detailed library of step-by-step documentation resources for your product
- Stay connected with access to news, events, webinars, whitepapers and blog posts
Reliable product support keeps your system running smoothly. As a Mediware customer, you have access to email and phone support during business hours and afterhours phone support to get the answers you need in a timely manner.
You also have the option to enroll in the platinum support program, which includes an assigned customer care analyst to answer questions specific to your business. Other benefits of our platinum program include:
- Higher priority incoming calls into technical support
- Personalized on-site visit at your location with your personal representative
- Access to quarterly conference calls with a member of the management team
- Valley Children’s Healthcare finds the Platinum Support Plan is worth its weight in gold, see why today!