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Patient-Centric Care

Written by: Rebecca Bowden on Monday, August 24, 2015 Posted in: HME/DME, Home Infusion, Specialty Pharmacy

Patient-Centric Care

Patients appreciate care that seems tailored to their specific needs, so taking steps to create an even more patient-focused model is likely to benefit your business. But is it worth the investment? Absolutely! In fact, many additional patient-centric services could actually end up saving money for your HME, infusion, or specialty pharmacy business. Here are several possible services to consider.

Managing Meds:
Medication issues are significant factors in acute care rehospitalization, but if you can find ways to help patients better understand and manage their meds, you can help prevent complications. Here are several steps you can take that will reduce your costs while improving patient care and satisfaction.

  • Integrate with a medication management database to check drug interactions, including interactions with other drugs, allergies, food and alcohol, medical conditions and duplicate therapies
  • Automate refill requests so patients receive their medications in a timely fashion and never miss a dose
  • Automate your delivery routes, and track equipment shipments, so you can ensure on-time arrival

Sharing Data:
Another way to better serve customers is to eliminate redundancy, so customers only have to give you their information once, and then your system shares the information wherever it is needed within your secure application. This will improve the speed and efficiency of the intake process, reduce errors and omissions, and save time for your customers as well.

Securing Data:
The HIPAA Privacy Rule establishes a set of national standards for the protection of certain health information. To ensure that your patients’ privacy is protected, utilize the security privileges in your software application to limit and monitor access to certain information.

Managing Tasks:
A streamlined workflow, with transparent task management, allows you to work smarter and more efficiently and helps you identify the critical steps in the patient care process. Automated task management can also ensure that all steps are completed, so every customer receives the care and medications needed every time. While incorporating some of these procedures into your care model could incur expenses up front, the value will be quickly apparent and, in the long run, will lead to increased profitability.

See how Mediware can make your HME, Home Infusion, or Specialty Pharmacy operations streamlined, while improving patient care.

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