Product Support

Submit a Support Case

Blood Biologics Management                   Submit Ticket       (866) 714-9499

Blood Center Technologies                       Submit Ticket

Cellular Therapy Solutions                        Submit Ticket       (866) 773-8080

Medication Management                          Submit Ticket       (800) 255-0026

Ascend                                                          Submit Ticket      (877) 351-3300

Consulting & Analytics                               Submit Ticket      (800) 680-6183

Housing and Community Services           Submit Ticket      (318) 213-8780

Human and Social Services/Harmony     Submit Ticket      (800) 318-7260

Alpha                                                             Alpha Flex Support      (910) 791-6724

                                                                       Alpha MCS Support      (910) 791-6724

Rehabilitation & Respiratory                     Submit Ticket      (800) 279-8456

Scheduling                                                    Submit Ticket      (800) 889-0450

Home Care Solutions                                  Submit Ticket      (877) 277-4876

• Homecare360®
• CareTend
• Caretinuum®
• CPR+
• Fastrack
• MestaMed®

Training

Mediware University — for HCLL, HCLL Analytics, Ascend or WORx.

CareTend — Training Resource Center (TRC)
If you need a CareTend TRC account, please send an email to caretend-training@mediware.com and include your license number, company name, your name, and email address.

CPR+ — Training Resource Center (TRC)

Fastrack — Training Resources

 

Customer Portal

Collaborate and learn more about your product by logging into the customer portal. Here, you’ll find regular communications from Mediware product managers, tips and tricks to get the most out of your software, as well as user forums for open discussion and problem solving.

If you need access/or having issues connecting to the Mediware Support Portal please email us at support@mediware.com