Meet Our Long-Term Services and Supports Team
Designing and implementing solutions for long-term services and supports should be done by representatives who have an extensive background working in the industry. They know the challenges, issues, successes, and trials that come through your organizations. That’s why when you choose any of the Harmony software solutions, we’ll match you up with someone who knows your specific needs and workflows to do your job.
Todd Bransford – General Manager
Todd Bransford has overall responsibility for the management and business operations of Mediware’s Long-Term Services and Supports division. Todd brings more than 25 years experience managing enterprise software applications, including more than a decade delivering software-as-a-service solutions. Bransford joined the Harmony products team in 2008.
Prior to joining Harmony, Bransford was vice president of marketing at Cyveillance, a SaaS-based provider of Internet security solutions. Todd also held marketing management positions with J.D. Edwards, the Descartes Systems Group, and Best Software.
Todd holds a degree in economics from Vanderbilt University.
Derrick Cobey – Chief Technology Officer
Derrick Cobey joined the Harmony team in 2007, and he is currently responsible for research and development, technical operations, and professional services. Cobey brings 20 years of technology experience to Mediware’s Long-Term Services and Supports division, including significant software-as-a-service expertise.
Prior to joining the Harmony team, Cobey served as chief technology officer of Peopleclick, a leading provider of human resource management solutions. Cobey also served as vice president of product development for Vastera, which was acquired by JPMorganChase. In addition, Cobey held positions at GE Information Services, where he graduated from GE’s Technical Leadership Program and was responsible for the management of several software development projects.
Derrick holds an M.S. in computer science from Johns Hopkins University and a B.S. in electrical engineering from the University of Maryland.
John Byer – Vice President, Sales and Business Development
With more than 20 years of success in strategic revenue growth across multiple industries, John Byer brings a broad range of experience and skills to his role as vice president, sales and business development for the Long-Term Services and Supports division. A focus on relationships and the development of deep domain expertise has allowed John to help organizations exceed goals, develop and execute strategic plans, and successfully navigate changing environments.
Through strong relationships at the federal, state, and local levels, Byer has helped push the envelope toward expansion of home- and community-based long-term care models. He has also aggressively influenced the evolution of technology to assure community living organizations have the tools needed to facilitate collaboration, eliminate redundancy, lower costs, and improve outcomes for consumers and their families. Mr. Byer’s track record in the insurance and software industries includes proven skills in the development of strong and sustainable revenue growth, building solid and reliable recurring revenue bases, and a strategic focus leading to emerging market opportunities.
John has a B.A. in business administration from Saint Michael’s College.
Jeff Book – VP, Customer Success
Jeff Book serves as vice president, customer success, for Mediware’s Long-Term Services and Supports, leading the customer support, training, best practices, and customer success management teams. Book brings more than 25 years of experience managing support and services operations for leading enterprise software companies.
Book has a consistent track record of enabling customer success, delivering customer-focused support and services, and ensuring outstanding customer experiences. He represents the voice of the customer within the executive management team.
Book joined the Harmony team from Deltek Systems, a large software provider for project-based organizations. As vice president of customer care at Deltek, Book managed a worldwide support team of more than 170 employees who supported a broad portfolio of enterprise software products. Prior to Deltek, Book held senior support and services roles in highly successful companies such as PeopleSoft, Lyris, and Amdahl Corporation. He holds a bachelor’s degree in electronic engineering technology from the DeVry Institute of Technology and an MBA from the University of Phoenix.