The Most Widely Deployed System in the United States for Nursing Home Complaint Management
The Administration for Community Living (ACL) administers the Long-term Care Ombudsman Program with more than 1,300 paid staff and 8,700 volunteers who are dedicated to improving the lives of residents in nursing homes, board and care homes, and assisted living facilities. The National Ombudsman Resource Center cites that in 2008, the national ombudsman program investigated over 271,000 complaints made by 182,506 individuals and provided information on long-term care to another 327,000 people.
As the population ages and resources stagnate, ombudsman programs need a way to track complaint investigations without creating a huge and time-consuming administrative burden on ombudsmen and volunteers.
Efficiently Track Your Reported Issues from Intake to Closure
Harmony OmbudsManager™ is the most comprehensive ombudsman case management system available on the market today. Used by over half of the state ombudsman programs in the country, Harmony OmbudsManager provides intuitive and comprehensive nursing home complaint management, enabling ombudsmen to more effectively manage and track nursing home complaint investigations from intake through to closure. Additionally, this web-based system enables states to quickly and accurately comply with federal NORS reporting requirements.